Frequently Asked Questions
Get answers to frequently asked questions about our products, shipping, and more.
Product Information
Are your products made from food-grade materials?
Yes, all of our products are made from food-grade materials to ensure safety and health when preparing drinks. However, we still recommend cleaning them before first use to remove any bacteria or dust accumulated during shipping.
Are your stainless steel shakers prone to deforming or denting?
Our shakers are made of high-quality stainless steel, which is highly durable and impact-resistant, making them unlikely to deform or dent. However, we recommend avoiding harsh impacts to maintain the product’s optimal appearance.
Do your products have any odors?
Our products do not have odors, as they undergo thorough cleaning and disinfection after production. However, due to long-term packaging and shipping, there might be a slight odor. You can remove it by washing the product with warm water before use.
Do your gold bar tools have color variations?
Due to variations in production batches, there may be slight color differences among gold bar tools. However, our gold bar tools undergo a high-standard plating process, ensuring uniform and long-lasting color. They will not fade under normal use.
Do your stainless steel bar tools have scratches?
Unfortunately, all stainless steel products will develop scratches, as it is a characteristic of the material. However, stainless steel remains the most durable and reliable material for shakers. The appearance of scratches is normal and does not affect functionality.
Cleaning and Maintenance
Can your products be washed in the dishwasher?
Yes, they are dishwasher safe. However, to prolong the life of the product and maintain its shine, we recommend hand washing and using a soft cleaning cloth.
How can I prevent water spots from forming on stainless steel bar tools?
To prevent water spots, we recommend wiping the surface with a dry, soft cloth immediately after washing.
How can I prevent scratches on stainless steel bar tools?
Avoid using abrasive cleaning tools or highly acidic cleaning agents. Use soft cloths or sponges to clean them to minimize the chance of scratches.
How should I store stainless steel bar tools to prevent damage?
We recommend storing stainless steel tools in a dry, well-ventilated area, away from prolonged exposure to moisture and direct sunlight, which can cause aging and discoloration.
Payment and Security
What payment methods do you support?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, we take your payment security very seriously. Our website uses SSL encryption technology to ensure that your personal information and payment data are protected during transmission, preventing third-party interception.
Do you store my credit card information?
We do not store your credit card information. All payment details are processed through third-party payment gateways, ensuring that your financial information is neither stored nor exposed.
Will my personal information be shared?
Your personal information is kept strictly confidential and is used only for order processing and shipping services. Beyond that, we will not share or sell your personal information in any form.
Orders and Returns
How can I track my order?
You can check your order status by entering your order number or tracking number on our Order Tracking page. Please note that tracking information may have a 1-2 day delay.
How can I modify or cancel my order?
If your order hasn’t been processed or shipped, you can contact our customer service team to modify or cancel it. If the order has already been shipped, we are unable to cancel it, but you may request a return or exchange afterward.
How much do I need to spend to qualify for free shipping?
We offer free shipping on orders over $40. This offer applies to the total after any discounts or promotions have been applied.
How do I request a return or exchange?
You can request a return or exchange by contacting our customer service email and providing your order details for processing. For more information, please refer to our return policy.
What is the estimated delivery time for my order?
Our standard shipping time is 6-10 business days. For expedited shipping, it’s usually 4-6 business days. For more details, please refer to our shipping policy.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service immediately with photos of the issue. We will arrange for a replacement or refund.
Customer Service
How can I contact your customer service?
You can reach our customer service team via email at service@barneed.com, or visit the "Contact Us" page on our website to submit an inquiry.
What are your customer service hours?
Our customer service hours are Monday to Friday, from 9:00 AM to 5:00 PM. However, we usually have staff on duty during non-business days to provide 24/7 service as much as possible.
What should I do if I am not satisfied with the product?
If you are not satisfied with the product, you can contact us within 30 days of receiving your order. We will arrange a refund or exchange depending on the situation.